Privacy policy

Last updated: 30 October 2026

Pet Vitalis is operated by Calix International Co., Limited ("we", "us", "our"). This store and website, including its content, features, tools, products and services (the "Services"), are powered by Shopify. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read it and understand how your personal information is collected, used and disclosed.

Personal information we collect or process

"Personal information" means information that identifies you or can reasonably be linked to you or another person. It does not include information collected anonymously or de-identified. Depending on how you interact with the Services, where you live and what applicable law allows or requires, we may collect or process the following categories, including inferences drawn from them:

  • Contact details, including your name, address, billing address, shipping address, phone number and email address.
  • Financial information, including card and financial account details, payment information, transaction details, payment method and payment confirmation.
  • Account information, including your username, password, security questions, preferences and settings.
  • Transaction information, including items you view, add to your cart or wishlist, buy, return, exchange or cancel, and your past transactions.
  • Communications with us, including information you include when you contact us, for example through customer support.
  • Device information, including information about your device, browser or network connection, your IP address and other unique identifiers.
  • Usage information, including how and when you interact with or browse the Services.

Sources of personal information

  • Directly from you, for example when you create an account, visit or use the Services, contact us or otherwise give us your personal information.
  • Automatically through the Services, including from your device, and through cookies and similar technologies.
  • From our service providers, when we engage them to enable certain technology or when they collect or process personal information on our behalf.
  • From our partners or other third parties.

How we use your personal information

  • To provide, tailor and improve the Services, including to perform our contract with you, process payments, fulfil orders, remember your preferences, send account notifications, process purchases, returns and exchanges, arrange shipping, let you post reviews and personalise your shopping experience.
  • Marketing and advertising, for example to send you marketing communications by email, text message or post, and to show you online ads based on your activity on the Services and elsewhere.
  • Security and fraud prevention, including to authenticate your account, provide a secure payment and shopping experience, and detect, investigate or act on possible fraudulent, illegal, unsafe or malicious activity. You're responsible for keeping your login details confidential.
  • Communicating with you, including to provide customer support and respond to your requests.
  • Legal reasons, including to comply with applicable law, respond to valid legal process, and enforce or investigate possible breaches of our terms or policies.

How we disclose personal information

  • With Shopify, vendors and other third parties who perform services on our behalf (for example IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
  • With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalised advertising with third-party services based on your online activity with different merchants and websites. Depending on where you live, you may have the right to ask us not to share your information for this purpose.
  • When you direct, request or otherwise consent to it, for example to ship products to you or through social media widgets or login integrations.
  • With our affiliates or within our corporate group.
  • In connection with a business transaction such as a merger or insolvency, to comply with legal obligations, to enforce our Terms of Service and policies, and to protect the Services, our rights and the rights of our users and others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit may be transmitted to and shared with Shopify and third parties that may be located in countries other than your own. Shopify may also use personal information about your interactions with our store, other merchants and Shopify to provide certain advanced features; in those cases Shopify is responsible for that processing. To learn more, see the Shopify Consumer Privacy Policy. Depending on where you live, you can exercise certain rights at the Shopify Privacy Portal.

Third-party websites and links

The Services may link to websites or platforms operated by third parties. If you follow such links, please review their privacy and security policies. We don't guarantee and aren't responsible for the privacy or security of those sites. Information you share in public or semi-public spaces, including on social media, may be visible to others.

Children's data

The Services are not intended for children, and we don't knowingly collect personal information from children under the age of majority in your jurisdiction. If you're a parent or guardian of a child who has given us personal information, contact us to request its deletion. As of the effective date of this policy, we have no actual knowledge that we "share" or "sell" personal information of individuals under 16.

Security and retention

No security measure is perfect, and we can't guarantee "perfect security". Information you send us may not be secure in transit, so please don't use insecure channels to send sensitive information. How long we keep your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the following rights. They aren't absolute, may apply only in certain circumstances, and we may decline your request where permitted by law.

  • Right of access: to request access to the personal information we hold about you.
  • Right to delete: to ask us to delete the personal information we hold about you.
  • Right to correct: to ask us to correct inaccurate personal information.
  • Right to portability: to receive a copy of your personal information and ask us to transfer it to a third party, in certain circumstances.
  • Managing communication preferences: you can opt out of promotional emails at any time using the unsubscribe link. We may still send non-promotional emails, such as those about your account or orders.

If you live in the United Kingdom or the European Economic Area, subject to local law, you also have the right to object to or restrict processing for certain purposes, and to withdraw your consent where processing is based on consent (without affecting processing carried out before withdrawal).

You can exercise these rights where indicated in the Services or by contacting us using the details below. We won't discriminate against you for exercising them. We may need to verify your identity before processing your request, and you may designate an authorised agent to make requests on your behalf. We'll respond within the timeframe required by applicable law.

Complaints

If you have a complaint about how we handle your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision or to lodge a complaint with your local data protection authority — in the UK, the Information Commissioner's Office (ICO).

International transfers

We may transfer, store and process your personal information outside the country you live in. Where we transfer personal information out of the UK or the European Economic Area, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses or the equivalent UK contracts, unless the transfer is to a country recognised as providing adequate protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal or regulatory reasons. We'll post the updated version on this website, update the "Last updated" date and give notice as required by law.

Contact

If you have questions about our privacy practices or this policy, or would like to exercise your rights, email us at hola@petvitalis.com or write to us at Calix International Co., Limited, 5th Floor, Huashang Logistics Park, Middle Road, Hezhuang Street, Qiantang District, Hangzhou, Zhejiang Province, China. For the purposes of applicable data protection law, we are the data controller of your personal information.