Privacy policy
This page summarises how Pet Vitalis, operated by Calix International Co., Limited, handles your personal information. Our full Privacy Policy is available here and prevails in case of any difference.
What we do with your information
When you buy from our store, we collect the personal information you give us, such as your name, address and email address. When you browse the store, we also automatically receive your device's IP address, which helps us learn about your browser and operating system. With your permission, we may send you emails about our store, new products and other updates.
Consent
When you give us personal information to complete a transaction, verify your card, place an order, arrange delivery or make a return, you consent to us collecting and using it for that specific purpose. If we ask for your personal information for a secondary reason, such as marketing, we'll ask for your consent directly or give you the chance to say no. You can withdraw your consent at any time by emailing hola@petvitalis.com.
Disclosure
We may disclose your personal information if required by law or if you breach our Terms of Service.
Shopify
Our store is hosted by Shopify, which provides the e-commerce platform we use to sell our products. Your data is stored securely in Shopify's systems. If you pay through a direct payment gateway, your card data is handled in line with the Payment Card Industry Data Security Standard (PCI-DSS).
Third-party services
Our third-party providers, such as payment gateways, only collect, use and disclose your information as needed to provide their services to us, and they have their own privacy policies. Some providers may be located in a different jurisdiction from you or us, so your information may be subject to the laws of that jurisdiction. Once you leave our website or are redirected to a third-party site or app, this policy no longer applies.
Security
We take reasonable precautions and follow industry best practices to protect your personal information from being lost, misused, accessed, disclosed, altered or destroyed. No method of transmission or storage is 100% secure, but we follow PCI-DSS requirements and other accepted industry standards.
Cookies
Our website uses cookies to improve your experience. We use necessary cookies (for core functions such as the cart and checkout), performance cookies (anonymous information about how you use the site), functional cookies (to remember choices such as language or region) and advertising cookies (to show relevant ads and measure their effectiveness). You can manage or delete cookies in your browser settings; some parts of the site may not work properly without them. Third-party services we use, such as analytics or advertising networks, may also set cookies.
Age of consent
By using this site, you confirm that you are at least the age of majority where you live, or that you have given consent for any minor dependants in your care to use the site.
Changes to this policy
We may update this policy at any time. Changes take effect as soon as they're posted on the website.
Questions and contact
To access, correct, amend or delete the personal information we hold about you, make a complaint or ask a question, email us at hola@petvitalis.com or write to Calix International Co., Limited, 5th Floor, Huashang Logistics Park, Middle Road, Hezhuang Street, Qiantang District, Hangzhou, Zhejiang Province, China.